These Terms govern the use of the Vellme mobile app and the electronic services provided in connection with Vellme.
These Terms are made available free of charge before entering into an electronic services agreement and in a manner that allows you to store and reproduce them.
Through Vellme we provide electronic services including:
Proper use of the App requires at least:
We also inform users about standard risks associated with electronic services, including malware, phishing, account takeover and the use of unsecured networks.
An agreement for electronic services is formed when you begin using a relevant Vellme feature, and in the case of the user account when account creation or sign-in is completed successfully.
To use an account, you must provide accurate and up-to-date information and keep your login credentials confidential. You should promptly inform us if you suspect unauthorized access to your account.
Vellme is intended for users aged 16 and older. If you are under 18, you confirm that you use the App in accordance with the law applicable in your place of residence and, where required, with parent or guardian consent.
You agree to use the App lawfully, in good faith and in compliance with these Terms. In particular, you must not:
You retain rights to your User Content. To the extent necessary to provide the Service, you grant us a non-exclusive, royalty-free authorization to store, process, technically copy and display User Content solely for operating the App.
We do not use User Content to train AI models and we do not publicly share it without your explicit decision or a legal basis.
Paid Premium features are offered through Apple App Store or Google Play. Pricing, currency, billing period, trial availability, renewal conditions and offer details shown at checkout in the relevant store are binding for the relevant transaction.
If a Premium plan is subscription-based, it renews automatically under the rules of the relevant store unless you turn off renewal in time in Apple App Store or Google Play settings.
Vellme may offer a free or promotional trial where the current store or subscription offer provides one. Availability, duration and conditions may differ depending on platform, country, campaign or account.
Subscription cancellation and the technical handling of refunds are managed through Apple App Store or Google Play. This does not limit consumer rights under mandatory law.
For technical refund handling, you may also use the relevant store support tools, especially Apple: reportaproblem.apple.com and Google Play: support.google.com/googleplay.
If you are a consumer, you have rights under applicable consumer protection laws, including laws governing digital content and digital services.
If you are a consumer in the EU or EEA, you generally have a 14-day right of withdrawal from a distance contract unless a statutory exception applies.
Where paid digital content or digital services are supplied before the withdrawal period expires, performance may begin only after your express prior request and your acknowledgment that you may lose the right of withdrawal to the extent permitted by law. If you activate Premium and request immediate activation through Apple App Store, Google Play or another relevant checkout flow, that request and acknowledgment are made in that flow.
Where the law requires a model withdrawal form to be made available, you may use the statutory model form provided under the applicable consumer law.
Nothing in these Terms limits non-waivable consumer rights.
We are liable to consumers for conformity of the digital service with the contract to the extent required by applicable law. The Service should remain in conformity for the period during which it is supplied.
In particular, the Service should match the contract as to description, functionality, compatibility, availability, continuity and security that a consumer may reasonably expect, taking into account the nature of the service and public statements, unless the law provides otherwise.
We may provide updates, security patches, technical changes and product improvements necessary to maintain conformity, security and ongoing operation of Vellme.
Where required by law, we will inform you about material updates and the consequences of not installing them. If you fail to install an update within a reasonable time, we may not be liable for non-conformity caused solely by the absence of that update where the statutory conditions are met.
Complaints, bug reports and claims related to non-conformity of the Service with the contract may be sent to support@stellarxlab.com.
Where possible, please include:
We will respond without undue delay and no later than within 14 days unless mandatory law provides a different effect or deadline. If applicable law provides that failure to respond within that period means that a consumer complaint is deemed accepted, that legal effect applies.
If you are a consumer and the Service is not in conformity with the contract, you have the remedies provided by law, including repair through bringing the service into conformity, a price reduction or termination where the statutory conditions are met.
The newsletter is sent only with your consent. You may unsubscribe at any time.
Push notifications are sent only if you grant the relevant device permissions. You may disable them in device settings.
The agreement for the electronic user account service is generally concluded for an indefinite period until you delete the account or the service ends in accordance with these Terms.
You may stop using the Service and delete your account at any time where the feature is available or by contacting us.
We may limit, suspend or terminate the Service for a specific user if:
Where reasonably possible, we will provide advance information about the reasons and scope of such limitation unless doing so would be impossible or inappropriate for security, abuse prevention or legal reasons.
Nothing in these Terms excludes or limits liability to consumers where such exclusion or limitation would be unlawful.
For users who are not consumers, to the maximum extent permitted by law, we exclude liability for indirect damages, lost profits or data loss arising from use of the Service, and our aggregate liability is limited to the amount actually paid by that user for the Service.
We are not liable for interruptions or limitations caused by third parties, telecommunication networks, app stores, user devices or force majeure, except to the extent liability cannot be excluded by law.
The App and its elements, including code, layout, graphics, marks, textual materials and content supplied by Vellme, are protected by law. Except as permitted by law or by App functionality, you may not copy, distribute, modify or commercially use them without our consent.
We may amend these Terms for important reasons, especially due to:
We will notify you of material changes in advance, at least 14 days before they take effect, unless a shorter period is required for legal or security reasons.
If a change materially and negatively affects a consumer's access to or use of the Service, the consumer may terminate the agreement in accordance with applicable law, unless the change is only minor or directly required by law.
These Terms are governed by Polish law, subject to the rule that consumers also benefit from the protection afforded by mandatory laws of their country of habitual residence.
Disputes with consumers shall be resolved by the courts having jurisdiction under mandatory law. For users who are not consumers, the court having territorial jurisdiction over the Service Provider's registered place of business shall have jurisdiction unless the law provides otherwise.
Consumers in Poland may also use out-of-court complaint and redress procedures, including assistance from the competent municipal or district consumer ombudsman, the relevant Voivodeship Inspectorate of Trade Inspection, or other procedures available under applicable law.
If a complaint does not resolve the dispute, we will provide the consumer on paper or another durable medium with information on whether we agree to out-of-court dispute resolution or refuse to participate, where required by law.
These Terms may be provided in more than one language. In the event of interpretative discrepancies in relations with consumers in Poland, the Polish version prevails unless mandatory law provides otherwise.